Last Updated: April 17, 2026
Dongguan Ditai Plastic Products Co., Ltd. (“DitaiPlastic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data we collect from visitors, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit www.ditaiplastic.com (the “Website”), submit an inquiry, request a quotation, or otherwise interact with our business.
This policy is designed to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and the Personal Information Protection Law of the People’s Republic of China (PIPL). If you do not agree with this policy, please do not use our Website or submit personal information to us.
1. Who We Are
We are a B2B custom vacuum forming and heavy-gauge thermoforming manufacturer serving global industrial clients in automotive, medical, electronics, EV charging, robotics, and luxury retail sectors.
- Legal entity: Dongguan Ditai Plastic Products Co., Ltd.
- Trading name: DitaiPlastic
- Registered address: Ruida Industrial Park, 6 Daxing Street, Quantang Community, Liaobu Town, Dongguan City, Guangdong Province, China
- Email: [email protected]
- Phone: +86-769-82868066
For the purposes of the GDPR, Dongguan Ditai Plastic Products Co., Ltd. is the “data controller” of personal data processed through this Website.
2. What Personal Data We Collect
2.1 Information You Provide Directly
When you contact us through our quotation form, email, WhatsApp, or other communication channels, we collect the following categories of personal data:
- Full name and job title
- Business email address
- Company name and country
- Telephone or WhatsApp number
- Project requirements, specifications, and commercial details
- Uploaded files, including CAD drawings, 3D models, technical drawings, and reference images
- Any additional information you voluntarily include in your message
2.2 Information Collected Automatically
When you visit the Website, we and our third-party service providers automatically collect certain technical information through cookies and similar technologies:
- IP address and approximate geolocation (city/country level)
- Browser type, operating system, and device identifiers
- Referring URL and pages visited on our site
- Time spent on pages, scroll depth, and click behavior
- Search terms used to reach our site
- Advertising identifiers from Google Ads, Facebook, and TikTok
2.3 Sensitive Data
We do not intentionally collect sensitive personal data (such as racial origin, political opinions, religious beliefs, health data, or biometric data). Please do not submit such information through our forms.
3. How We Use Your Personal Data
We use your personal data for the following business purposes:
- Responding to inquiries: To reply to quotation requests, technical questions, and project consultations.
- Preparing quotations: To review your CAD files and specifications and prepare pricing, tooling estimates, and manufacturing proposals.
- Order fulfillment: To manage purchase orders, production, logistics, customs documentation, and invoicing.
- Customer service: To provide after-sales support, handle warranty claims, and manage ongoing supplier relationships.
- Marketing communications: To send relevant industry updates, case studies, and promotional materials to business contacts (with opt-out available at any time).
- Website improvement: To analyze traffic patterns, optimize page performance, and improve user experience.
- Advertising measurement: To measure the effectiveness of advertising campaigns on Google, Facebook, and TikTok.
- Legal compliance: To comply with tax, export-control, anti-money-laundering, and other applicable legal obligations.
- Fraud prevention: To detect and prevent fraudulent inquiries, spam submissions, and abuse of our systems.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we rely on the following legal bases under Article 6 of the GDPR:
- Contract (Art. 6(1)(b)): Processing necessary to take pre-contractual steps at your request (e.g., preparing a quotation) or to perform a contract to which you are a party.
- Legitimate interest (Art. 6(1)(f)): Processing necessary for our legitimate business interests, such as B2B marketing to professional contacts, network security, fraud prevention, and analytics. We balance these interests against your rights and freedoms.
- Consent (Art. 6(1)(a)): Where required by law, for non-essential cookies, marketing pixels, and email marketing subscriptions. You may withdraw consent at any time.
- Legal obligation (Art. 6(1)(c)): Processing required to comply with applicable laws, including tax, export control, and accounting regulations.
5. How We Share Your Personal Data
We do not sell your personal data. We share personal data only with the following categories of recipients:
5.1 Service Providers (Processors)
- Website hosting and infrastructure: Our hosting provider and content delivery network.
- Email services: Business email providers and transactional email platforms used to respond to inquiries.
- Analytics: Google Analytics 4 (Google LLC) and Matomo for traffic analysis.
- Advertising: Google Ads, Facebook/Meta Pixel, and TikTok Pixel for campaign measurement and remarketing.
- Communication: WhatsApp Business (Meta Platforms Ireland Ltd.) for messaging.
- CRM and file storage: Cloud-based tools used to manage customer relationships and store project files.
5.2 Business Partners
We may share limited personal data with logistics carriers, freight forwarders, customs brokers, and banks where necessary to fulfill your order.
5.3 Legal and Regulatory
We may disclose personal data when required by law, court order, or government request, or to protect our legal rights, property, or safety.
6. International Data Transfers
Because we are based in China, any personal data you submit will be transferred to and processed in the People’s Republic of China, which is not recognized by the European Commission as providing an adequate level of data protection.
For transfers of personal data from the EEA, UK, or Switzerland to China, we rely on the following safeguards under Article 46 of the GDPR:
- Standard Contractual Clauses (SCCs): We use the European Commission’s approved SCCs with our EU-based customers and service providers where applicable.
- Explicit consent (Art. 49(1)(a)): In certain cases, we rely on your explicit consent to transfer data, after informing you of the possible risks.
- Contract necessity (Art. 49(1)(b)): Transfers necessary for the performance of a contract between you and us, such as preparing a custom manufacturing quotation.
We implement appropriate technical and organizational measures to protect data in transit and at rest, including encryption and restricted access controls. You may request a copy of the safeguards we apply by contacting us at [email protected].
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
- Inquiry and quotation data: Up to 3 years from the date of last contact, to support follow-up and repeat business.
- Active customer records: For the duration of the business relationship plus 10 years, to comply with Chinese accounting and tax retention requirements.
- CAD files and technical drawings: Retained under NDA terms, typically 3–5 years after project completion, unless a longer retention is contractually agreed.
- Marketing contacts: Until you unsubscribe or object to processing.
- Website analytics data: Google Analytics 4 retains event data for 14 months by default; aggregated data may be kept longer.
- Server logs: Up to 12 months for security and troubleshooting purposes.
When personal data is no longer needed, we securely delete or anonymize it.
8. Your Rights Under the GDPR
If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal data:
- Right of access: Obtain confirmation of whether we process your data and receive a copy.
- Right to rectification: Correct inaccurate or incomplete personal data.
- Right to erasure (“right to be forgotten”): Request deletion of your personal data where legal grounds apply.
- Right to restriction: Request that we limit processing in certain circumstances.
- Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
- Right to object: Object to processing based on legitimate interest, including direct marketing.
- Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
- Right not to be subject to automated decision-making: We do not make automated decisions with legal or significant effects.
To exercise any of these rights, email [email protected]. We will respond within 30 days. There is no fee unless the request is manifestly unfounded or excessive.
9. Your Rights Under the CCPA (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides you with the following rights:
- Right to know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the purposes, and the third parties with whom it is shared.
- Right to delete: Request deletion of personal information we have collected, subject to legal exceptions.
- Right to correct: Request correction of inaccurate personal information.
- Right to opt out of sale or sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising except through standard advertising cookies, which you may disable via our cookie banner.
- Right to limit use of sensitive personal information: We do not use sensitive personal information for purposes requiring this right.
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email [email protected] with the subject line “CCPA Request.” We may need to verify your identity before processing your request.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Website, analyze traffic, and deliver relevant advertising.
10.1 Types of Cookies We Use
- Strictly necessary cookies: Required for core functionality such as form submissions and security. These cannot be disabled.
- Analytics cookies: Google Analytics 4 (_ga, _gid) and Matomo cookies help us understand how visitors use the site.
- Advertising cookies: Google Ads conversion tracking, Facebook/Meta Pixel (_fbp), and TikTok Pixel (_ttp) measure campaign performance and enable remarketing.
- Functional cookies: Remember your language preference and consent choices.
10.2 Managing Cookies
You can accept or decline non-essential cookies through our cookie banner. You may also manage cookies through your browser settings or by visiting:
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Your Online Choices (EU): youronlinechoices.eu
- Network Advertising Initiative (US): optout.networkadvertising.org
Disabling cookies may affect the functionality of the Website.
11. Children’s Privacy
The Website and our services are intended for business professionals and are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12. Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:
- TLS/SSL encryption for all data transmitted via the Website
- Access controls limiting employee access to personal data on a need-to-know basis
- Secure password policies and two-factor authentication for internal systems
- Regular backups and disaster recovery procedures
- Non-disclosure agreements (NDAs) with all employees handling customer CAD files
- Firewall and anti-malware protection on all servers and workstations
Despite our safeguards, no method of transmission or storage is 100% secure. In the event of a personal data breach affecting your rights, we will notify the relevant supervisory authority and affected individuals in accordance with applicable law.
13. Intellectual Property and Confidentiality of CAD Files
We understand that CAD files, 3D models, and technical drawings contain confidential and proprietary information. By default, all files submitted to us are treated as confidential and used solely for the purpose of quotation and manufacturing. We are happy to sign a mutual Non-Disclosure Agreement (NDA) before you share sensitive design files.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this page indicates when the policy was last revised. Material changes will be communicated through a notice on the Website or, where appropriate, by email. We encourage you to review this policy periodically.
15. Contact Us and Privacy Requests
If you have questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, please contact our privacy team:
- Privacy contact email: [email protected]
- Phone: +86-769-82868066
- Postal address: Dongguan Ditai Plastic Products Co., Ltd., Ruida Industrial Park, 6 Daxing Street, Quantang Community, Liaobu Town, Dongguan City, Guangdong Province, China
16. Right to Lodge a Complaint with a Supervisory Authority
If you are located in the EEA, UK, or Switzerland and believe that our processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with your local supervisory authority. A list of EU data protection authorities is available at edpb.europa.eu/about-edpb/about-edpb/members_en.
UK residents may contact the Information Commissioner’s Office (ICO) at ico.org.uk. California residents may contact the California Privacy Protection Agency at cppa.ca.gov.
We would, however, appreciate the opportunity to address your concerns directly before you approach a regulator. Please contact us at [email protected] and we will make every effort to resolve the matter.